Shipping & Returns

1 Dispatch

Every order ships within 24 hours of being placed. You will receive a dispatch email with your tracking number as soon as the parcel is lodged with the carrier.

Preorders are the one exception: they ship within 24 hours of the product's official release date. If a preorder and in-stock items are in the same order, the whole order ships together on release.

2 Shipping options and costs

Postage is calculated on the weight of your order and your delivery address, and is shown at checkout before you pay. Every option we offer is tracked — we do not send untracked mail, because a card that goes missing without tracking is a card nobody can find.

Where express delivery is available to your address it will appear as an option at checkout, with its own price and the carrier's estimated delivery time.

We currently ship within Australia only. If you are overseas, email us before ordering and we will let you know what is possible.

3 How we pack

• Singles go into new penny sleeves, then a toploader or team bag, then a rigid mailer or box so nothing can bend in transit.
• Larger orders and sealed product are boxed with padding so items cannot shift.
• Foils and high-value cards get a second layer of protection and are packed so they cannot rub against anything.
• We do not put card names or values on the outside of the parcel.

4 Delivery times

Delivery estimates shown at checkout come from the carrier and count from dispatch, not from when you place the order. They are estimates: carriers do not guarantee them, and regional addresses, public holidays and weather can add days.

If your tracking has not moved for 5 business days, email us with your order number and we will chase it with the carrier on your behalf.

5 Lost or damaged in transit

Your parcel is our responsibility until it is delivered. If it is lost in transit, or arrives damaged, we sort it out — you do not need to deal with the carrier.

• Damaged on arrival: email us within 7 days of delivery with photos of the outer packaging and the affected items. Keep the packaging until we have replied. We will replace the items or refund them, your choice, and cover any return postage if we need the damaged items back.
• Lost: if tracking shows the parcel has stalled or been misdelivered, we lodge an enquiry with the carrier. If it cannot be located within the carrier's investigation window (usually 10 business days), we replace the order or refund it in full.
• Marked delivered but not received: check with household members and neighbours and any safe-drop location first, then email us. We will get the carrier's delivery evidence and, if the parcel cannot be found, treat it as lost.

6 Wrong address or uncollected parcels

Please check your shipping address before you pay — orders leave within 24 hours, so there is very little time to fix it afterwards. If you spot a mistake, email us immediately with your order number and we will correct it if the parcel has not yet been lodged.

If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected from the carrier within their holding period, we will contact you to arrange redelivery. A second postage charge applies for redelivery. If you would prefer a refund, we refund the items but not the original postage.

7 Faulty, damaged or not as described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a card arrives in a worse condition than its listed grade, is the wrong card or printing, or a sealed product is damaged or has been tampered with, that is on us. Email us with your order number and a couple of photos and we will:

• send a prepaid return label if we need the item back;
• replace the item, refund it in full, or refund the difference between the grade you paid for and the grade you received — whichever you prefer;
• process the refund within 3 business days of the return arriving, or immediately if we do not need it back.

There is no fixed time limit on this. If a problem only becomes apparent later, get in touch and we will look at it.

8 Change-of-mind returns

The consumer guarantees do not cover changing your mind, but we accept change-of-mind returns anyway, on these conditions:

• Contact us within 14 days of delivery to start the return. Do not post anything back until we have replied with instructions.
• Cards must come back in the condition they were sent — unaltered, unplayed, and in the sleeves and toploaders we shipped them in.
• Sealed product must be unopened with all factory seals intact.
• Return postage is at your cost. Use a tracked service; the items are your responsibility until they reach us.
• Once the return arrives and is checked, we refund the item price to your original payment method within 3 business days. Original postage is not refunded. If you would rather have store credit, we credit the full amount including original postage.
• Change-of-mind returns are not available for cards whose market price has fallen more than 20% since your purchase, or for sealed product that has been opened.

9 How to start a return

• Email us with your order number, the items you want to return, and the reason. For a fault or damage claim, attach photos.
• We reply within 1 business day with a return reference, the return address, and a prepaid label if the return is at our cost.
• Pack the items the way they arrived — sleeves, toploaders, rigid mailer — and include the return reference inside the parcel.
• Send it on a tracked service and email us the tracking number.
• We check the items when they arrive and process your refund or replacement within 3 business days.

10 How refunds are paid

Refunds go back to the payment method you used. Card and PayPal refunds usually appear within 3–5 business days of us processing them, depending on your bank. Afterpay refunds are processed through Afterpay and reduce or cancel your remaining instalments.

If you paid partly with store credit or loyalty points, that portion is returned to your account as store credit or points. Points earned on a refunded order are reversed.

This policy forms part of our Terms & Conditions. Quick answers to common questions are on the FAQ.