Terms & Conditions

1 About these terms

These terms are an agreement between you and The Mana Reserve ("we", "us", "our"), an Australian online retailer of Magic: The Gathering singles and sealed product. They apply whenever you use manareserve.com.au, create an account, place an order, or sell cards to us.

By using the site or placing an order you agree to these terms. If you do not agree, please do not use the site.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law that cannot be excluded by agreement. Where these terms and the law conflict, the law wins.

2 Your account

You can browse and buy as a guest, but an account is needed for the wishlist, loyalty points, store credit and order history.

• You must be 18 or older to open an account or place an order, or have a parent or guardian do so on your behalf.
• The details you give us must be accurate and kept up to date — in particular your shipping address, since orders leave within 24 hours.
• You are responsible for keeping your password secure and for everything done through your account. Tell us immediately if you think it has been compromised.
• One account per person. We may merge or close duplicate accounts, and may suspend or close any account used for fraud, abuse of promotions or loyalty rewards, or conduct that harms other customers or the store.

3 Products and listings

Authenticity. Every single we sell is a genuine Wizards of the Coast printing. We do not sell proxies, counterfeits or unauthorised reprints, and we inspect everything that comes in through the buylist.

Condition. Singles are inspected and graded before listing on the standard scale — Near Mint (NM), Lightly Played (LP), Moderately Played (MP), Heavily Played (HP) and Damaged. Each printing, finish and condition is listed as a separate item, so the listing you buy is the copy you receive. The full scale is described on our FAQ.

Images. Product images are reference images of the printing, supplied via Scryfall, not photographs of the individual copy. They show which printing and finish you are buying; they do not show the exact wear on your copy, which is what the condition grade is for. If you want a photo of a specific card before buying, email us.

Stock and errors. We do our best to keep stock levels and prices accurate, but mistakes happen. If an item is listed at an obviously wrong price or is unavailable when we come to pack your order, we will contact you and either supply the correct item at the correct price with your agreement, or cancel that line and refund it in full.

4 Pricing and payment

• All prices are in Australian dollars and include GST. Postage is calculated and shown at checkout before you pay.
• Card prices track the market and can change without notice. The price shown when you place your order is the price you pay.
• We accept Visa, PayPal and Afterpay. Afterpay purchases are also subject to Afterpay's own terms, and Afterpay may decline a purchase at its discretion.
• Payment is taken in full when you place the order, including for preorders.
• Promotional codes and loyalty points are applied at checkout, cannot be applied retrospectively, and are subject to the conditions attached to each promotion.

5 Orders

Placing an order is an offer to buy. We accept it when we send you a dispatch confirmation; until then, we can decline or cancel it. We will only do that for a good reason — a stock or pricing error, a suspected fraudulent payment, an order that breaches quantity limits on a promotion, or an address we cannot ship to — and if we do, you will receive a full refund.

Because orders ship within 24 hours, the window to change or cancel is short. Email us with your order number as soon as possible and we will catch it if we can. Once an order has been dispatched, our Shipping & Returns policy applies.

6 Preorders

• Preorders are paid in full at the time of order and ship within 24 hours of the product's official release date.
• Release dates are set by the publisher and can move. If a date changes, we will email you; you can cancel for a full refund at any time before the product ships.
• Our preorder quantities are based on our expected allocation. If our allocation is cut and we cannot fulfil your order in full, we will tell you as soon as we know and refund anything we cannot supply.
• If a preorder and in-stock items are placed in the same order, the whole order ships together on release. Place separate orders if you want the in-stock items sooner.

7 Shipping and delivery

Every order ships within 24 hours of being placed, on a tracked service. Options, costs and what happens if a parcel is lost or damaged in transit are set out in our Shipping & Returns policy, which forms part of these terms.

Delivery is to the address you give us at checkout. If a parcel is returned to us because the address was wrong or incomplete, or was not collected from the carrier, we will contact you to arrange redelivery; a second postage charge may apply.

8 Returns, refunds and consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or not as described. If a card arrives in a worse condition than its listed grade, is the wrong card or printing, or a sealed product is damaged or tampered with, email us with your order number and photos. We will cover return postage and, depending on the problem and your preference, replace the item, refund it, or refund the difference. This is your right under the consumer guarantees and there is no time limit beyond what is reasonable.

Change of mind. The consumer guarantees do not cover changing your mind, but we offer a change-of-mind return anyway: contact us within 14 days of delivery, return the item in the condition it was sent — cards unaltered and in their sleeves, sealed product unopened with seals intact — and we will refund the item price to your original payment method once it arrives. Return postage is at your cost and original postage is not refunded. Alternatively we can issue the full amount, including original postage, as store credit.

Change-of-mind returns are not available for cards whose market price has fallen more than 20% since purchase, or for opened sealed product. Nothing in this paragraph limits your rights for faulty goods.

Refunds are processed within 3 business days of receiving the return. Afterpay refunds are made through Afterpay and adjust your remaining instalments.

9 Store credit and loyalty points

• Store credit and loyalty points can be spent on anything in the store, but have no cash value, cannot be transferred to another account, and cannot be redeemed for cash except where the law requires it.
• Loyalty points are earned on purchases and buylist trade-ins at the rate shown in your account. Minimum redemption and the maximum share of an order that points can cover are shown at checkout.
• Points earned on an order are reversed if that order is refunded. Points redeemed on a refunded order are returned to your account.
• We may correct balances that were credited in error and cancel credit or points obtained through fraud or abuse of a promotion.
• Points and store credit do not currently expire. If that changes, we will give account holders at least 90 days' notice by email before any expiry takes effect.

10 Selling cards to us

These terms apply when you sell cards to us through the buylist or a collection enquiry.

• A buylist offer is a quote based on the cards and conditions you tell us about. It is confirmed only after we receive and inspect the cards. If our grade differs from yours, we will send you a revised offer, which you can accept or decline; if you decline, we return the cards at your cost.
• You must own the cards you sell us and have the right to sell them.
• Counterfeit, altered, marked or otherwise unsaleable cards will not be purchased. We will tell you what we found and, at your cost, return everything except counterfeits, which we do not return.
• Cards are at your risk until they reach us. Use a tracked service and pack them properly; we can advise on packing if you ask. If we supply a prepaid label, risk passes to us when the carrier scans the parcel.
• Payment is made after inspection by bank transfer (cash offers) or as store credit with the bonus shown at the time of your offer. Store credit is credited to your account immediately; bank transfers are made within 2 business days.
• Buylist prices change with the market. A quote is valid for 7 days from the day it is issued; cards received after that are assessed at the current rate.

11 Intellectual property

Magic: The Gathering, the card names, artwork, set symbols and mana symbols are trademarks and copyrights of Wizards of the Coast LLC, a subsidiary of Hasbro, Inc. Card data and images are provided via Scryfall.

The Mana Reserve is unofficial Fan Content permitted under the Wizards of the Coast Fan Content Policy. Not approved or endorsed by Wizards. Portions of the materials used are property of Wizards of the Coast. © Wizards of the Coast LLC.

Everything else on the site — our name, logo, page designs, photographs, descriptions and code — belongs to us. You may not copy, scrape, republish or use it commercially without our written permission.

12 Acceptable use

You agree not to:

• use bots, scrapers or automated tools to access the site, monitor prices or stock, or place orders;
• attempt to gain unauthorised access to any account, system or data;
• interfere with the site's operation or security, or place load on it beyond normal browsing and shopping;
• use the buylist, loyalty programme or promotions in a way they were not intended for, including creating multiple accounts to claim rewards;
• raise a chargeback without first contacting us to resolve the problem. Chargebacks that are found to be unjustified may result in account closure.

13 Our liability

To the extent permitted by law, and without limiting the consumer guarantees above:

• where the law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to replacing the goods, supplying equivalent goods, or refunding the price paid, at our choice;
• we are not liable for indirect or consequential loss, such as lost tournament entry or lost profit on resale, arising from a late or incorrect delivery, except where caused by our negligence or where the law says otherwise;
• we are not responsible for delays or failures caused by events outside our reasonable control, including carrier disruptions, publisher release changes and natural events, though we will always tell you what is happening and refund anything we cannot supply.

Nothing in this section limits our liability for death, personal injury, fraud, or anything else that cannot be limited by law.

14 Privacy

How we collect and handle your personal information is set out in our Privacy Policy, which forms part of these terms.

15 General

• Changes. We may update these terms from time to time. The date at the top shows when they were last changed. The terms in force when you place an order are the ones that apply to that order.
• Severability. If any part of these terms is found to be unenforceable, the rest continues to apply.
• No waiver. If we do not enforce a term on one occasion, we can still enforce it later.
• Governing law. These terms are governed by the laws of Australia and of the state or territory in which we operate, and you submit to the non-exclusive jurisdiction of the courts there.
• Contact. Questions about these terms can be sent to the email address below.